FAQ - KSP Textile

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FAQ

FAQ

Q1. I am not sure which product to buy. Can you please help me out?

A1. Sure! We are always available between 9 AM to 8PM. We will help you choose the best fit and best products. Kindly, call us at +91-9428809808 and one of our product specialists will guide you.

Q2. How do I register with us?

A2. Follow these steps to register:

Click SIGN IN / REGISTER at the top right corner of the page
Click on REGISTER
Enter your details
Click on CREATE ACCOUNT
You are now registered with us.
Alternatively, use your Facebook account or Google account.

Q3. I have forgotten my login password, what do I do?

A3. Please click "Forgot Password" on the login page & enter your email id. You will receive a link to help you reset your password.

Q4. In case I return the products, will the Courier charges be credited back?

A4. No. These are one time charges and are non-refundable.

Order Related FAQ

Q5. I don't know how to place my order?

A5. Follow these steps:

Select the product
Select the variant (If Required)
Click ADD TO CART
Click on PLACE ORDER
Enter your shipping details
Select Shipping Method
Select the mode of payment
Note your order number
Alternatively, you can always Contact Us on +91-9428809808 and one of our associates will help you to place an order.

Q6. I got an error while placing the order. I’m not sure if the order is placed.

A6. For every successful order, you will receive an email confirming the order. If in case the order was not placed successfully, we request you to place the order again.

Q7. How do I track my order.?

A7. You will receive an sms from us mention Esatimted Date of Delivery and Link to Track Your Order.

Q8. Can I see the products before I accept the courier?

A8. We do not have open delivery facility at this point in time.

Q9. How do I cancel my order?

A9. Our Team Calls you for Confirming your order , at that time u can deny confirmation simply. After Payment is made and we have booked your order on confirmation, we can not cancel same.

Q10. How do I add new products or remove some products from my order?

A10. We can add product anytime Just Call us on +91-9428809808. Also you can call us on +91-9428809808 to remove Product at time of confirmation, but not after Payment is made already for same product.

Q11. Will you list the items ordered on the package / box received?

A11. We follow discreet packaging, hence we do not mention product details on the package. However we do send an invoice for the order placed with the product details to your email id.

Q12. Do you Support 3rd Party Delivery (Drop shipping), Not Mentioning any of Your details?

A12. Yes, We Do Ship Directly to your Customer , Where No Invoice is attached , and Your name will be mentioned in From details.

Q13. Can I change my shipping address/Contact details after I have placed my order?
A13. Yes, We can certainly change the address in case the order is not delivered, if sent via fedex with extra cost of 50 rs. No in case of Other Shipment Method. You can email us on kavyastyleplus@gmail.com and Call us on +919428809808 For Fast Action on Changing Delivery Address. Address Change after Shipping

Delivery Related FAQ

Q14. How long do you take to deliver?

A14. Delivery time depends on your pin code. We are Located in Ahmedabad, Gujarat.

Gujarat - 1-2 Days after Dispatch
Neighbouring State : Maharastra, Madhya Pradesh, Rajasthan : 2-4 Days
Other states : 4-9 Days

Q15. Do you provide Cash on Delivery in my area?

A15. Yes , We hace COD Service all India.

Q16. I am not in town on the delivery date? Can I choose my delivery date?

A16. Once the order is placed, please contact us on +91-9428809808 and we will try to deliver the order on your preferred date.

GST Related FAQ.

Q17. I am being charged a GST amount on my order. What is GST?

A17. GST will have to borne/paid by the ultimate consumer of the product or service.Goods and services tax (GST) is an indirect tax applicable throughout India. It is a destination based tax on consumption of goods and services.

Q18. How is the GST amount decided?

A18. The amount of GST collected from customer depends as below:

Unstitched Items: 5%
Sticthed Items Below 1000 Rs: 5%
Stitched or Semi- Stitched Items Above 1000 Rs : 12%

Q19. If I return the purchased product will the GST amount charged be refunded?

A19. Yes. If you return the product as per the returns policy then the applicable GST amount will also be refunded to you.

PAYMENTS Related FAQs

Q20. I have received an error after I entered my card details. What shall I do?

A20. We apologize for the inconvenience caused. This can be a temporary issue. Please try again after a few minutes.

Q21. The amount has been deducted from the account but the order has not been placed.

A21. This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.

Q22. Is there a charge for COD order?
A22. We charge a nominal convenience charge of ₹50 on all Cash on Delivery orders sent via Fedex and 1.25% of order value in other Courier. This charge shall not be levied if you opt for any prepaid mode such as Debit/Credit card, Wallet.

Q23. I have placed a COD order and confirmed it. I would like to make an online payment now.

A23. Please contact us and we will provide you with the bank details to which the amount could be deposited. Once the payment is received, we will process your order and have the same ship out as a pre-paid order. Alternatively You can inform us , when you receive Confirmation Call from us.

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